Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- CRChelsea R., Staunton, Virginia
“Penny was absolutely incredible and kind to work with! We had Nationwide who increased our homeowners insurance over $1,000 a year. Penny saved us $1,200 a year by switching! She was very knowledgeable and helped us change home and auto insurance and ensured we understood the policies. Will be recommending Staley Insurance and Penny Knapp to everyone!”
- RSStaunton, VACustomer since Sep 2019
“You’re local. always available, and friendly like family.”
- SCShirley C., Waynesboro, VACustomer since Jan 2010
“We have been treated very well, very seldom had to make any claims but since my husbands wreck in May, Erie has taken very good care of us. They were fair and there when we needed help! Thank you all for your help and time. ”
- ESElkton, VACustomer since Aug 2024
“the application process so simple. ”
- CDCharles D., Staunton, VACustomer since Apr 2019
“Friendly staff and good rates.”
- NWNicholas W., Staunton, Virginia
“Had a wonderful time working with Penny Knapp at Staley Insurance Agency! Would not recommend any other person or company to any of my friends and family other than Staley & Penny!”
- THStaunton, VACustomer since Feb 2024
“We appreciated the time that the Staley team took to meet with us, understand us, and discuss options, pros and cons, with us so that we could make educated decisions about our insurance needs/requirements. ”
- CBWaynesboro, VACustomer since May 2002
“Always quick to answer any question we have. ”
- LSLisa S., Waynesboro, VACustomer since Mar 2018
“We have been with Staley Insurance since 2018 – the service provided by Fred Shaner, and everyone else on the Team has been top notch. Fred is always helpful, responsive and friendly. Thank you all! ”
- TTWaynesboro, VACustomer since Feb 2022
“Very prompt and understanding of the claim process! Love you guys!”
Susan S., Staunton, Virginia“They went above and beyond to find me the best affordable price and policy. Always there with any questions I have!”
Alex J., Staunton, Virginia“Katie couldn’t get me a better rate but was very friendly I appreciated her time and was very helpful.”
Amy F., Staunton, Virginia“It would be impossible to recommend someone more highly than Fred Shaner with Staley Insurance Agency! Fred helped me secure a complicated liability insurance policy. His patience and willingness to assist in every way was invaluable to me! Fred went far above and beyond what was necessary to help me complete this step in making a dream come true!”
- MWMildres W., Nellysford, VACustomer since Apr 2013
“Prices are good, customer service is good”
Suzette L., Staunton, Virginia