Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- MCMelody C., Staunton, Virginia
“Penny is the best. Very knowledgeable. Very helpful.”
- JRJoseph R., Staunton, Virginia
“Ms. Knapp went above and beyond to help us with our insurance needs. She was extremely professional and very helpful. I don’t think I’ve ever met a more knowledgeable person with a better understanding of insurance”
Chevonna R., Staunton, Virginia“Penny Knapp is wonderful, she saved us 1000 on our auto insurance. She was quick and efficient I will recommend her to everyone!!”
- TZTina Z., Staunton, Virginia
“Penny Knapp saved me money on a new vehicle. Have been using them for insurance for several years. Great customer service!”
- BSWest Augusta, VACustomer since May 2024
“Staley was extremely helpful in getting us the homeowners and auto policies we needed. We were paying way to much at other carriers”
- GLAnonymous, Staunton, VACustomer since Jan 2015
“The folks at Staley insurance always look out for the best interests of our company that often results in cost savings to our bottom line.”
- DHStaunton, VACustomer since Oct 2001
“We broke the rear glass out of our Gladiator
I called Staley and they quickly coordinated with Safe Light and 2 days later we had a new window!
We were amazed at how quickly and seamlessly the whole process went!” 
Samya L., Staunton, Virginia“Fred shaner helped me and was extensively knowledgeable and helpful I recommend him to anyone looking to get insurance”
- CRCarolynn R., Staunton, Virginia
“Penny Knapp was extremely helpful and knowledgeable. So friendly and a joy to work with. Thank you for the help and the laughter.”
- BPStaunton, VACustomer since Jan 2010
“We appreciate that you and your staff are always available for us when needed and also that you do not bombard us with mailings, etc. We know we can count on you when the need arises.”
- MBAnonymous, Staunton, VACustomer since Dec 2005
“Y’all always seem to go the extra mile as far as service goes, which means a lot to me. Especially today when less, and less company seem to really care about customer service. Thank You!”
- BKBrittany K., Staunton, Virginia
“I’ve been with Staley Insurance for years and they provide great customer service and always find me the best deals on car insurance. Penny is a great agent to work with, highly recommend!”
- JTAnonymous, Staunton, VACustomer since Mar 2019
“You all been so helpful since we signed on with you through Fred Shaner. Keep up the good work.”
- JWAnonymous, Staunton, VACustomer since Oct 2024
“Friendly… professional.. great rates… great follow up ”
Drako, Staunton, Virginia“Always enjoy how simple it seems to complete, change, or update a policy here. Penny is on top of it and makes me feel like her only client with quick responses; phone or email. Also haven’t found a cheaper policy anywhere”