Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Sharon G., Staunton, Virginia- SBSue B., Staunton, Virginia
“Penny is just fantastic! Beyond helpful and knowledgeable. I have been dealing with her for years and appreciate all she has done for me. I hope she never retires!”
- SCSessalee C., Staunton, Virginia
“Penny Knapp was great and super helpful and personable. I’ve been coming here for years and it’s always a great experience!”
- KHSwoope, VACustomer since Jul 2008
“One of our vehicles was recently hit in a parking lot. After attempting unsuccessfully to resolve the situation with the driver’s insurer, we reached back out to Penny (who is amazing!), and she immediately assisted us with a claim. Our adjuster David was such a pleasure to work with! Staley is absolutely the best in the business and we are very pleased the service we have received over the years!”
- PCMillboro, VACustomer since Jun 2013
“Penny has always given me great service over the years.
I referred a relative last year!Thanks,
Penny (and yes, my name is Penny too!” - VPStaunton, VACustomer since Aug 2017
“Gave us excellent advice after a minor parking lot accident, saved us money and time.”
- DBSmithfield, VACustomer since Feb 2017
“Always helpful, polite and honest.”
- CDAnonymous, Staunton, VACustomer since Oct 2023
“Like the local team service and quick response to address your needs.
” - GSElkton, VACustomer since Aug 2024
“Great experience!”
- BCBryan C., Staunton, Virginia
“I have had the pleasure of doing business with Penny Knapp for over 20 years. Staley Insurance has been a 5 star experience.. and I highly recommend. Thank you.”
- CBChristopher B., Staunton, Virginia
“Came to Staley after my family received our new premiums from our old insurer. Penny was able to save me money and provide me with better insurance all at the same time. Great experience and I highly recommend.”
- MFAnonymous, Stuarts Draft, VACustomer since Nov 2016
“We like the personal service we receive from Staley Insurance. They are family owned so we know we will talk with the same person and not have to deal with someone we don’t know. We use Staley for our home and business insurance needs.”
- SFStarla F., Staunton, Virginia
Bradek S., Staunton, Virginia“Penny Knapp is amazingly easy to work with and gets you the very best deal on the market.”
- DHMount Solon, VACustomer since Aug 2023
“questions are answered in a timely manner. They return phone calls promptly”