Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- SGSteve G., Waynesboro, VACustomer since Sep 2008
“Fred Shaner is the absolute BEST. He told us about a coverage that we didn’t know we had. 4 months after buying our dream home, the a/c unit blew up. With this coverage that we have we only had to pay a small deductible. WE THANK GOD EVERY DAY for Mr. Shaner informing us of this. He is awesome. We highly recommend Fred and Staley Insurance. We tell all of our friends and family that are seeking insurance.”
- SHSuzanna H., Staunton, VACustomer since Aug 2016
“My agent has always given me top-notch attention and provided me with information where I never had to ask twice for anything and matters are handled so timely. ”
- CFChristopher F., Waynesboro, VACustomer since May 2017
“Best rates and you work for your customers!”
- LBLori B., Waynesboro, VACustomer since Jul 2008
“Always there when I need them friendly staff. I love the personal experience able to go and actually talk to someone. I’m a veteran and considered using USAA. But wouldn’t have the 1:1 experience face to face ”
- ECStaunton, VACustomer since Dec 2014
“Staley Insurance got the best rates with good coverage for us. They also were quick to respond to claims and made sure the claims were settled to our satisfaction.”
- TJTammy J., Stuarts Draft, VACustomer since Jul 2016
“Lover the personalization… ”
- KHKeith H., Staunton, VACustomer since Sep 2005
“Staley Insurance takes care of all my Insurance needs and its always a pleasure working with you Chris.”
- CSCrystal S., Stuarts Draft, VACustomer since Mar 2016
“Fred Shaner has always made our experience hassle free. He has always got us good deals, bundles and takes care of all the foot work for us. It is nice to have someone working for you. We paid more money at our previous insurance company and didn’t have good insurance. Now we pay less and have more coverage. Thanks for all the hard work!”
- JSJames S., Millboro, VACustomer since Jan 2016
“Always nice to work with the agents and staff at staley. They do everything they can to help with your insurance needs. I have no complaints! ”
- BRBob R., Waynesboro, VACustomer since Apr 2017
“Personal attention and competitive rates for restaurant business. Will look fir homeowners next year as well as rental properties. Fred has been a great help.”
- SKScarlett K., Waynesboro, VACustomer since Jan 2010
“You helped advise me on what to do when I had sold my old car but had not bought a new car yet. I thought it made sense not to carry insurance for a few months but Penny explained that that lapse would actually work against me in the long run. She got me to a minimum rate in that interim period. She reinstated me when another agent had cancelled my policy per my request. ”
- AGApril G., Staunton, VACustomer since Dec 2003
“Customer service has always been the same penny Knapp is great she always finds me the best deals. ”
- TEThomas E., Swoope, VACustomer since Nov 2014
“I transferred all my insurance, house cars,etc.to your company.Penny took care of everything. All I had to do was sign the forms.Anytime I have had questions your staff has always taken the time to answer them.”
- MGMary G., Fishersville, VACustomer since Aug 2006
“The staff there, I deal with Penny, are so friendly. When other staff have answered phone they were friendly. Penny had kept calling me after I left Staley when I got married and finally I decided to see what kind of deal I could get. I called Penny and low and behold. Got a real savings with the Erie policy she found. ”
- HWHeather W., Staunton, VACustomer since Aug 2009
“I’ve worked with everybody on the staff and they are all well informed and do their best to get the very best deal for their clients. Very easy to work with”